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Registration FAQ Expand All

How do I register my Nine Stars device?

To register your Nine Stars product, go to Product Registration

Why should I register?

Registering your Nine Stars device gives you access to phone and/or online support and validates the hardware warranty. Registering on my.ninestars.com allows you to:

  • + register Nine Stars products
  • + update your contact information
  • + submit online requests for support
  • + check RMA status should you need to return a product

 

How does Nine Stars use my registered information?

Nine Stars uses your registered information to:

  • + validate support eligibility and hardware warranty
  • + assist in the support of your home network
  • + gather general consumer graphics

 

I am having trouble registering at or logging into my.ninestarsusa.com...

Send email to info@ninestarsusa.com with:

  • + the subject line "Problem with my.ninestarsusa.com"
  • + the description of the issue you are experiencing
  • + your full name and contact information

Our Customer Service team will gladly resolve your problem!

I made a mistake entering my UPC# or email address when registering...

Send email to info@ninestarsusa.com with:

  • + the subject line "Correcting registration information"
  • + a description of your issue
  • + your Nine Stars customer number OR your full name and contact information
  • + the product model and UPC#
I need to transfer a product's registration to someone else...

Send email to info@ninestarsusa.com with:

  • + the subject line "Transfer registration"
  • + the product model and serial number
  • + your Nine Stars customer number or full contact information
  • + the new owner's Nine Stars customer number or full content information

NOTE: Warranties are from original date of purchase.

  • + The new owner is entitled to online and hardware support according to the original warranty.

Returns FAQ Expand All

How do I return my order?

You have 30 days from the purchase date to contact us so that we may be able to authorize the return of your order. We will be providing you with a Return Authorization number, which will authorize your package to be accepted into our facility. It is important to have this RA number written visibly on the outside of the packaging as unauthorized packages can be rejected due to internal safety reasons.

Once your order is received at our facility, you will receive a refund for the amount that was paid for the returned item itself. We will process the refund back to the original method of payment. The original shipping fee is not refundable. All merchandise must be unused and in the same condition it was received. There will be a 25% handling fee deducted if the product is deemed used or there is damaged to the product or packaging.

Do you process exchanges?

Unfortunately, Nine Stars is unable to offer exchanges. However, you are able to return your order within 30 days from the purchase date. You are also able to place a new order for the desired item before or after we have processed your pending refund, as this is processed as a separate transaction.

How can I contact NineStars for additional assistance?

You are able to contact us via various methods. You are able to contact us via email at info@ninestarsusa.com or online by filling out our Contact Us form. If you would like to speak to one of our representatives, please feel free to call our customer service department at (909)620-8877 or our toll free number at (866)978-2778. Our business hours are Monday through Friday 9:00 am to 5:30 pm Pacific Standard time. Please note we are closed to observe certain holidays. We look forward to hearing from you to help answer any questions or concerns regarding our products.